HB Factory handles every shipment with care so customers receive a smooth, dependable delivery experience. From preparation to final handoff, each order is managed with attention to security and timing.

Watch Preparation Time: 1–2 business days
Delivery Time: 5–10 business days
Shipping Methods: DHL, EMS, UPS

1. Shipping Details

“Ready to Ship” orders are normally sent out within 24–48 hours after payment confirmation. After dispatch, transit time is generally 5 to 10 business days, although this can change based on your location and customs clearance.
Delivery timing may be affected by holidays, high-volume periods, or unexpected carrier delays.

2. Order Tracking

Once your package leaves our facility, you will receive an email with tracking details. You can use this information to monitor the shipment until it arrives at your address.

3. Shipping Methods

We use established international express couriers to provide secure and efficient transport. The shipping carrier chosen for your order will depend on the destination and the best available option at the time of shipment.

4. Shipping Costs

Shipping charges are shown at checkout and are based on the destination country, parcel weight, and selected delivery service.
HB Factory occasionally offers free shipping promotions—be sure to watch for these special offers.

5. Packaging

Each watch is packed carefully before shipping. Every timepiece is placed in its own box and then secured inside a protective outer container so it arrives in excellent condition.

6. Multiple Items in One Order

Orders containing more than one item may be sent in separate parcels from different fulfillment points. In that case, each package will have its own tracking information.

7. Address Accuracy

Please verify that your shipping address is complete and correct. HB Factory is not responsible for delays or delivery issues caused by inaccurate or incomplete address details.

8. Delivery Acceptance

We recommend that someone be available to accept the delivery. If no one is present when the courier arrives, a delivery notice may be left or the carrier may arrange another delivery attempt.

9. Order Cancellation & Modifications

Orders are processed promptly. As a result, cancellations or changes are only possible before shipment. If you need help, please contact our customer support team right away.