RETURN POLICY

Refund, Exchange & Repair Policies – HB Factory

HB Factory is dedicated to providing a smooth purchasing experience from order to after-sales support. To keep every watch purchase clear and consistent, we have set out the following refund, exchange, and repair terms.

1. Refund Policy

Eligibility

A refund may be requested within 14 days from the original purchase date, provided that:

  • The watch remains in its original, unworn condition.
  • All tags, stickers, and protective films are still intact.
    (If any protective film has been removed, the return cannot be accepted, as this is a violation of our return policy.)
  • All original items, including the box and manuals, are included.
  • A valid proof of purchase, such as a receipt or order confirmation, is submitted.

Refund Process

  1. Reach out to our Customer Service team to start the return request and provide photos or videos of the watch.
  2. Once approved, repackage the watch carefully together with all included materials.
  • Send the package back with a trackable and insured courier, preferably a local shipping service or EMS.

After the returned watch is received and inspected, your refund will be processed within 5 business days.
Refunds are made to the original payment method.

2. Exchange Policy

Eligibility

You may request an exchange for another watch within 30 days of purchase if:

  • The watch is in original, unworn condition.
  • All tags, stickers, and protective films remain in place.
    (If protective film has been removed, the exchange request must be denied.)
  • The original packaging, box, and manuals are included.
  • Valid proof of purchase is provided.

Exchange Process

  1. Contact Customer Service to begin the exchange and specify the model you would like in return.
  2. After approval, return the watch using a trackable and insured shipping method
    (local courier or EMS only).
  3. Following inspection and approval, we will send out your replacement watch.
  • Any difference in price will be charged or refunded accordingly.

3. Warranty & Repair Policy

Warranty Coverage

All HB Factory watches are covered by a 2-year limited warranty, including:

  • Manufacturing defects
  • Mechanical malfunctions under normal usage

This warranty does not include:

  • Damage caused by accidents
  • Misuse
  • Unauthorized repairs or modifications

Repair Process

  • If your watch requires warranty repair, please contact Customer Service for guidance.
  • For watches outside the warranty period, repair service is available for a fee. We will provide a quote upon request.
  • Package your watch securely and send it using a trackable and insured shipping method (local courier or EMS recommended).
  • Once received, our technicians will inspect the watch and provide an estimated repair timeline and cost, if applicable.
  • Repairs are completed by qualified watch specialists, and your watch will be returned in working condition.

Policy Updates

These policies may be revised or adjusted from time to time. Please check the latest version on our official website or contact our Customer Service team for the most current instructions regarding refunds, exchanges, and repairs.

At HB Factory, your satisfaction remains our priority. If you have any questions or need assistance, we are here to support you throughout the process.